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Digital signatures at La Trobe Financial
La Trobe Financial has a fast, simple and secure way to sign and send important documents.
Fast

No need to wait on the mail. Receive, sign and send your loan documents in minutes.

Simple

Sign and send loan documents anywhere, anytime from any device.

Secure

Your digital signature is encrypted and stored according to strict privacy standards, so you can be sure your documents are safe and secure.

What are digital signatures?

Digital signatures are offered by La Trobe Financial whereby customers can review and approve important documents electronically using DocuSign.

How does it work?

You will receive an email with a link to view your loan documents. Make sure you have your mobile phone near by. Once you click on Review Documents, you will be prompted to generate an SMS code to enable you to open your documentation. This is an additional layer of security. A 6 digit code will be sent to the mobile phone number we have verified on your customer profile. Enter the 6 digit code and follow the prompts to set up and adopt a digital signature. By selecting Adopt and Sign, you agree that the signature and initials you have selected will be the electronic representation of your signature, and that it has the same legal binding as a pen and paper signature.

Next, review your documents to ensure you’re happy with our terms and conditions. Once you’re happy to accept the credit offer, simply click ‘Sign Here’ to apply your electronic approval.

We realise that our customers are busy and may not always be able to complete a full review of loan documents in one session. Just select ‘Finish Later’, and then log back in when you can to complete the documents. We’ll even send you a reminder if you forget to review your documents. You have up to 90 days from the date your loan is approved. After this time, the credit offer will expire and the document will be deleted from the system.

If you would like some more information, you can always check out the official DocuSign support page and their step-by-step instructional guide to signing electronic documents.

FAQ's
Who will I receive an email from?

The email will come from dse@eumail.docusign.net or dse@docusign.net
To ensure your firewall does not block these addresses, we advise customers to add these addresses to their trusted senders list.

What if I don’t receive the document?

If you have not added dse@eumail.docusign.net and dse@docusign.net to your safe senders list, the email may have gone into your junk or spam folder. If it’s not there, call the phone number listed in the emailed instructions you received.

Is it safe and secure?

Yes, digital signatures are operated by DocuSign, an online digital transaction management platform that offers businesses a secure method to review and approve documents. DocuSign is a global leader for electronic signatures trusted by over 60 million users across the world. La Trobe Financial has adopted a two-level security approach to prevent unauthorised parties from accessing your documents. Customers will need access to the personalised email from DocuSign and a 6 digit unique access code that will be sent to them via SMS. It’s not possible to access the documents without these two pieces of important information. Customer executed loan documents will be saved and stored by La Trobe Financial as per current banking practices. Copies of executed documents will only be stored within DocuSign for a period of two weeks. After this time, documents will be purged from DocuSign and only held within La Trobe Financial’s systems.

Is my digital signature legally binding?

Yes, signing documents electronically has the legally binding equivalent to a handwritten signature. Whenever a customer executes a digital signature, it has the same validity and meaning as their handwritten signature.

What if there are multiple borrowers?

When there are multiple borrowers on a loan, the process will work exactly the same. Each borrower will receive their own email with a link to the loan documents. Once they click on the link to access the DocuSign system, they will receive their own unique access code via SMS.

Will I receive a copy of the documents?

Once you and all relevant parties have completed a full review of the loan documents and applied your approval in the relevant sections, La Trobe Financial will be notified of your loan approval. You will each receive email confirmation along with a copy of your approved loan documents.

What if I have problems or notice something is wrong? Who can I call if I need help?

If you do encounter problems, or need help with your electronic documents, call the phone number listed in the emailed instructions you received.

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